More than 350 people compensated by Vueling after an appeal by UFC-Que Choisir

The airline Vueling will compensate more than 350 passengers affected in 2018 and 2019 by canceled or delayed flights, and simplify such procedures in the future, the consumer defense association UFC-Que Choisir announced on Monday.

“UFC-Que Choisir and Vueling Airlines have reached an agreement” after an appeal by the association, “supporting the claims of passengers who fail to obtain payment of the compensation provided for by Community legislation”, a-t- she said in a statement.

European regulations have in fact provided since 2005, and except in cases of force majeure, that airlines compensate passengers traveling in Europe whose flights are canceled or delayed by more than three hours. Provisions also exist for travelers who are victims of overbooking.

“Following the commitments [de] the company, more than 350 consumers will thus obtain the payment of their compensation provided for by community regulation 261/04 for flights in 2018 and 2019”, according to UFC-Que Choisir.

In addition, to prevent in the future “the difficulties encountered by both the air carrier and the passengers, UFC-Que Choisir and Vueling Airlines have agreed to set up a specific and simplified channel for processing future claims that will be presented through the association on behalf of passengers”, according to the same source.

Contacted by AFP Monday morning for a possible reaction, spokespersons for Vueling in France did not respond immediately. Founded in 2004 in Spain and focused on “low-cost”, Vueling is a member of the IAG group, alongside British Airways and Iberia in particular.